Refund Policy

Last updated: 7 September 2026

This policy explains cancellations, rescheduling and refunds for all Mehras Fitness services. It forms part of our Terms & Conditions.

UAE law does not impose a general cooling-off period on services, so the terms below are the terms that apply. Please read them before purchasing.

1. Cancelling or rescheduling a session

• More than 24 hours before – rescheduled free of charge, or the session returns to your package
• Less than 24 hours before – the session is charged in full
• You do not attend – the session is charged in full
• You arrive late – the session ends at its scheduled time; the remaining time is not carried over

Cancel by WhatsApp or email to Mehrastrainer@gmail.com. The 24 hours runs from when we receive your message.

If we cancel – for illness, travel or any other reason – you will be offered a replacement session at no cost, or a full refund of that session if you prefer.

Genuine emergencies. We are not unreasonable. Sudden illness, injury, bereavement or a family emergency will not be charged. Tell us as soon as you can.

2. Session packages

Multi-session packages (4, 8 or 12 sessions) are refundable pro-rata:

• Used sessions are charged at our single-session rate, not the discounted package rate
• Unused sessions are refunded in full
• Refunds must be requested within 3 months of purchase

Example: you buy an 8-session package and use 3. We charge those 3 at the single-session rate and refund the balance.

Packages expire 6 months from the date of purchase. Expired sessions are not refundable, though we will consider extensions where illness or travel prevented you from training.

3. Monthly online coaching

• Billed monthly in advance and cancellable at any time
• Cancel at least 7 days before your renewal date to avoid the next charge
• Cancelling stops future billing – the current month is not refunded, and you keep access until the end of that month
• Your first month is refundable in full if you request it within 7 days and no programme has been delivered

4. Custom plans and digital programmes

Custom workout plans, workout-and-nutrition plans and digital programmes are bespoke digital products created specifically for you. They cannot be returned once delivered.

• Before we begin work – full refund
• Work started, not yet delivered – 50% refund
• After delivery – no refund, but see revisions below

Revisions instead of refunds. If a delivered plan does not match the brief you gave us, tell us within 14 days and we will revise it at no charge until it does. This is how we put things right.

If we miss our delivery deadline and you no longer want the plan, you receive a full refund.

5. Premium and VIP programmes

These combine sessions, plan delivery and ongoing support. Refunds are calculated on the elements delivered: sessions under section 2, plans under section 4, and support months pro-rata. We will always show you the calculation in writing before processing.

6. When we will not refund

We do not refund because:

• Results were slower or different from what you hoped, where the programme was delivered as agreed
• You stopped following the programme or stopped communicating
• You did not disclose a medical condition that later prevented training
• You bought the wrong service without asking us first

This last one is avoidable – every service begins with a free consultation precisely so you buy the right thing. Please use it.

7. How to request a refund

1. Email Mehrastrainer@gmail.com with your name, what you purchased, the date, and why
2. We acknowledge within 2 business days
3. We give you a decision and, where applicable, the calculation within 7 business days
4. Approved refunds are issued to your original payment method within 14 business days

Your bank or card issuer may take several additional days to show the credit. Refunds are made in the currency of the original payment; we are not responsible for exchange-rate movements or your bank fees.

8. If you disagree with our decision

Contact us first – most disputes resolve in one conversation. If we cannot agree, you may raise the matter with the UAE Ministry of Economy Consumer Protection Department on 600 522225, or through the relevant Dubai authority.

Please do not open a chargeback before speaking to us. It costs us a fee, freezes the amount, and is slower for you than simply asking.

9. Contact

Mehras Fitness LLC
Trade licence: [TRADE LICENCE NUMBER]
Email: Mehrastrainer@gmail.com
Phone / WhatsApp: +971 55 685 7400